Fully Featured Contact Center Solution from an Industry Leader

A multi-purpose call-center solution for processing the full variety of inbound and outbound calls (audio, video, Web requests, e-mail, SMS, fax) designed for deployment on both conventional telephony and VoIP technology platforms.


The video streaming capabilities of the Call-o-Call® solution open the door for new communication service offerings. Call-o-Call’s web service integration allows for a reduction of customer call waiting time and a better operator-to-customer ratio. The newly added video processing and speech recognition functionalities help improve the operating company’s image and customer loyalty.

Applications

 

  • Customer support video Q&A
  • Banking and insurance contact center
  • Communication service provider’s video call centers
  • Entertainment video services
  • Remote education institutions
  • TV broadcast video portals
  • Remote medical services

 

Our long-term partnership with Dialogic makes Call-o-Call® a truly powerful and sophisticated video contact center solution. The Call-o-Call® system has everything you need for easy and effective implementation of a distributed voice and video call center.
    Fast facts – Forte-IT
  • Telecom software manufacturer since 1998
  • System supplier for wireless, PSTN and IP networks
  • Over 1000+ E1 ports (more than 30000 lines) installed
  • Experts in signaling, media solutions and VAS services
  • Strong engineering expertise
  • Fast, reliable 24/7 support
    Key Features
  • Native SS7, ISDN, SIP, 3G-324M signaling protocols
  • H.263 and MPEG4 audio/video communication support
  • HMP, TTS, ASR technology base
  • VoiceXML and CCXML compliant
  • Powerful internal scripting language
  • User-friendly IVR & IVVR script editor
Advantages
  • Advanced server scaling
  • Hardware hot backup system
  • Solid and reliable
  • Best quality/cost ratio
  • Cross-platform implementation
  • Video IVR support
  • Speech recognition and synthesis
  • Power efficient

 

Protocols Support
SS7 (ISUP, INAP, MAP, TCAP)
CAMEL, IS.41 WIN, SMPP
ISDN (worldwide)
3GPP 3G-324M Rel 99 (TDM) / Rel 4 (NbUP), MONA
ITU-T H.323, SIP RFC-3261
T.38 and V.17 Fax
Supported codecs
H.263, H.264, MPEG4, AMR-NB, AMR-WB
G.711 (PCM, ADPCM, uLaw, aLaw), G.723.1, G.726, G.729, GSM-FR
Video features
Transcoding with frame rate conversion,
image rescale, I-Frame update
Conference with custom video layout & PIP
Overlay images & text
Enhanced video bitrate controller
Real-time Streaming
DVR controls
Audio features
Audio Transcoding
Conference with advanced gain control
DTMF Processing (Tone Detection/Generation, RFC2833)
Speech recognition (MRCP v1, v2, RTSP / RTP, SIP SDP)
Custom web & DB integration
HTTP / HTTPS
SSH
XML
FTP
RADIUS		 CORBA
TCP/IP
COM / DCOM
SOAP
RPC		 MSSQL
Oracle
MySQL
ODBC/OLE DB
System capacity
Up to 12 E1 per server
From 1 to 128 servers per cluster
Up to 192 SS7 links per server, HSL support
Signalling server in single or dual-resilient configurations
Up to 1000 SIP sessions / 600 MM sessions / 240 3G-324M sessions
Administration and management
Graphical real-time monitoring & activity reporting tool
Centralized Administration utility
Audio/Video content management with import/export features
SNMP MIBs support
Service Creation Environment
IDE (Online/offline debugging, syntax highlight/code completion)
Carrier grade features
Dual-server hot redundancy configuration
Cluster system with no SPOF
External data storage
One-place administration of distributed systems
Tech support levels
Languages: English, Russian.
1st level: 24x7x365 phone/e-mail/web
2nd level: work time (MSK time) phone/e-mail/web
3rd level: e-mail only
Fast hardware replacement
Specification
Power: 100-240 AC, -48 DC, up to 700W, Hot Plug and Redundant.
Rack mount 19” 2U, 4U appliance
Connectivity: E1, T1, Ethernet

 



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