Customers

We are proud to have successfully completed over 200 large projects in over 80 regions of Russia and the ex-USSR. Here we present the most significant ones.

Beeline Telecommunications

One of the largest Russian telecom operators, Beeline is the trademark of the VympelCom company for the mobile, landline phone, Internet, TV and Wi-Fi market. The Beeline brand is also the front face of Sovintel, InvestElektroSvyaz, Kortek and other companies of the VympleCom family.

Beeline is one of the two Russian brandnames (along with MTS) that made it to the Financial Times’ 2009 list of the world’s top brands rated #72. It is also rated 39 among most recognized European brands per the European Brand Institute in 2009.

Forte-IT deployed our IntelleScript Pro platform for Beeline to operate a variety of call services on a node of 30,000 lines.

Official Web-site: www.beeline.ru

MIR Retail Chain

MIR is a large specialty retailer of consumer electronics in Russia.

Forte-IT supplied a «classic» Call-o-Call® solution and integrated it into the legacy telecom system for regional customers to reach the Moscow customer care center via a toll-free number (the 800 area code).

Official Web-site:www.mirinfo.ru

RosTeleCom company

RosTeleCom is a largest national telecom company of Russia that owns and operates over 150,000 km of broadband network lines. RosTeleCom offers voice and data communication services to individual and business customers, both home and international. The company is directly connected to over 150 telecom operators in more than 70 countries and 25 global cable networks. RosTeleCom is a member of the International telecom Union (ITU), the Operating Council of the Regional Telecom Association and other industry groups including the Pacific Telecom Council (PTC) and the International Cable Protection Committee (ICPC).

Official Web-site: www.rt.ru

SkyLink Telecom

The SkyLink company is a leader of the Russian 3G market specializing in hi-speed mobile Internet access and voice communications via the 3G CDMA2000 1X EV-DO technology in the 450MHz range. SkyLink covers over 6,000 municipalities in 36 regions of Russia. As of the second quarter of 2009, SkyLink has over 1.8 million subscribers.

Official Web-site: www.skylink.ru

Zvonkoff (Kiev, ukraine)

Zvonkoff is a recognized customer service and market research contractor that employs the Call-o-Call® contact center by Forte-IT to efficiently manage their large volumes of inbound and outbound calls.

Official Web-site: www.zvonkoff.com

Zvonkovy Dom (Kiev, Ukraine)

Zvonkovy Dom (Call House) is a well-known business facilitator that specializes in helping both small businesses (virtual offices, call management) and industry leaders (information lines, IVR, SMS/Web request handling, teleconferences). The efficient, flexible and reliable Call-o-Call® solution from Forte-IT makes it possible for Zvonkovy Dom to maintain the world-best level of customer satisfaction while saving on equipment costs.

Official Web-site: www.800.com.ua

Ukrainian Advanced Telecom (Ukraine)

Ukrainian Advanced Telecom is a major telcom construction and system integration contractor for industrial, retail, financial and governmental construction and renovation projects. The company also works as a communication and multimedia service provider (branded UNTC Multimedia).

Ukrainian Advanced Telecom runs an IntelleScript IVR platform supplied, deployed and maintained by Forte-IT. The platform implements a few popular voice services such as a lottery, adult hotline, karaoke entertainment, dating and a number of TV-related projects. Besides, the SMS support capability of the platform provides for SMS-based services such as school reports, TV polls, TV quiz shows and other.

Official Web-site: www.untc.net

‘516’ Information and Directory Agency

The ‘516’ agency is a toll-free 24/7 directory assistance service for the Far East region of Russia. The agency provides office directory assistance for all major municipalities of the region, the regional emergency channel and the consumer awareness hotline. Besides, the ‘516’ agency offers a variety of telephone marketing and market research services for both regional and national businesses.

The ‘516’ agency runs Forte-IT’s Call-o-Call® contact center for 100+ call operators divided in 3 work groups. This fully featured, ISO 9001:2000 certified contact center handles over 10 million inbound and outbound calls annually, both voice and fax. It is also integrated with the agency’s CRM system for optimized customer billing and accounting operations. The ‘516’ contact center has the Watchdog E1 bridging option for uninterrupted service in case of hardware or software failure.

Official Web-site: www.516.ru

West Siberia Commercial Bank

The West Siberia commercial bank runs a Call-o-Call® contact center from its Tumen head office to support a single phone banking number (522-000) for all local branches.

Official Web-site: www.wscb.ru

TransTeleCom Company

TransTeleCom operates and maintains one of the largest (53,000 km) and powerful (50 Gbit/s) optical cable networks of Russia. This transcontinental network is laid along rail roads with a total of over 1,000 access points in all regions of Russia.

TransTeleCom is one of the three major alternative landline operators in Russia with a share of 45% for the long-distance channel lease market, 46% of the top-node Internet traffic market and 34% of the IP VPN market.

Official Web-site: www.ttk.ru

RosInter Restaurants

The RosInter Restaurants holding is a leading family restaurant chain in Russia and the CIS.

Official Web-site: www.rosinter.ru

SotsGorBank Commercial Bank

The SotsGorBank commercial bank opened in 1992. Today the bank has local branches in Moscow, St.-Petersburg, Yaroslavl, Sochi, Perm and Tumen.

Official Web-site: www.socgorbank.ru/

Soglasie Insurance

The Soglassye insurance company is one of the largest insurance providers in Russia with over 15 years of operations in the insurance market.

Official Web-site: www.soglasie.ru

089 Directory Service (St.Peterburg)

089 is a local directory that also offers customer support, telephone marketing and market research services. 089 runs a Call-o-Call® contact center with an individual IVR module and operator group for each client. The contact center is integrated with the internal CRM system and the operator’s desktop for optimal performance. The automatic dialing feature of the Call-o-Call® center is critical for telephone promotion campaigns, while the statistics feature helps in monitoring the operators and calculating the service cost.

Official Web-site: www.089.ru

Chto Delat Consulting

The Chto Delat (How do I) consulting company is a national leader of business consulting with local branches in Moscow. St.Petersburg and Murmansk. The St.Petersburg branch runs a Call-o-Call® contact center to serve their phone communication needs.

Official Web-site: www.4dk.ru

Content Mobile Company

Content Mobile is a large VAS service provider and a recognized leader of the mobile phone extra service market since 2005. Their Call-o-Call® contact-center is specifically set up by Forte-IT to match the company’s internal structure for most efficient reception, routing, coordination and statistical analysis of incoming calls.

Moscow Central Depositary (MCD)

MCD is a leading Russian stock trade registrar operating at the home stock market for over 10 years. MCD runs the Call-o-Call® contact center by Forte-IT as its primary customer communication facility.

Official Web-site: www.mcd.ru

KupiVIP

KupiVIP is a shopping discount club that offers club members up to 70% off exclusive designer products directly from manufacturers, quality and authenticity certified. KupiVIP is using the Call-o-Call® contact center by Forte-IT for efficient member communication.

Official Web-site: www.kupivip.ru

Baikal-Service Shipping

The Baikal-Service company has been a major player in the Russian shipping and transportation market for over 15 years now, renowned for its reliability and responsibility. The company’s specialty lies in oversized cargo transportation and container shipping by both air and ground with a current customer base in over 100 cities all over Russia.

The Baikal-Service company operates the Call-o-Call® contact-center by Forte-IT.

Official Web-site: www.baikalsr.ru